Venerable Siren Publishing, LLC’s Shipping Policy
Domestic Shipping Policy
This policy is applicable to all orders placed with Venerable Siren Publishing, LLC (Venerable Siren).
Shipment processing time
All orders are processed within 3 business days. Due to the nature of Venerable Siren’s publishing, it may be necessary to order a copy of the book which you have purchased. These orders can sometimes take up to 25 days to process. Venerable Siren will attempt to contact you via email if a delay happens but cannot be held responsible in the event that a printing delay occurs.
Shipping rates and delivery estimates
Venerable Siren supports the USPS and uses flat rate shipping when possible.
The buyer assumes all responsibility when using USPS Media Mail. Venerable Siren is not responsible for lost packages. All delivery times are estimated based on information provided by USPS and Venerable Siren is not responsible for delays in shipping. Shipping costs for trim sizes are calculated separately if they are listed separately in the shipping table.
Shipment to P.O. boxes or APO/FPO addresses
Venerable Siren will ship wherever the USPS ships. Please contact us for APO/FPO addresses.
Shipment confirmation and order tracking
Venerable Siren will email a shipment confirmation and order tracking number by end of business on the day the items are shipped.
Customs, duties, and taxes
Venerable Siren is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Venerable Siren is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.
International Shipping Policy
At this time, Venerable Siren is only shipping to the United States.
Venerable Siren will only accept returns of like new, non-customized products. It is your responsibility to pay to ship your return to Venerable Siren. Should the return not be in a saleable condition, Venerable Siren will contact you, documenting the damage so you are aware of why the return is not being accepted. Once the return is accepted, Venerable Siren will refund your original method of payment. All returns must be made within 15 days of shipping confirmation.
For more information or if you should find a printing error please contact us via the Contact Us form.